Return Policy for Best Topics

Thank you for shopping with Best Topics, where we prioritize customer satisfaction by offering high-quality laptops. If you’re not entirely satisfied with your purchase, we’re here to help. Please review our return policy below.

1. Return Eligibility

  • 30-Day Return Window: You may return your product within 30 days of the delivery date for a full refund or exchange.
  • Condition of the Product: The product must be returned in its original condition, unused, and in its original packaging, including all accessories, manuals, and components.
  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation or receipt) is required to process any return or exchange.

2. Return Process

  • Contact Customer Service: To initiate a return, please contact our customer service team by phone at 212-541-8857 or by email at [email protected]. Provide your order details and reason for the return.
  • Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the product back to us.
  • Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service, as Best Topics is not liable for items lost in transit.

3. Refunds

  • Inspection and Approval: Once we receive your return, it will be inspected to ensure it meets the return eligibility criteria. If the return is approved, a refund will be processed.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Restocking Fees: A restocking fee of up to 15% of the purchase price may be applied if the product is not returned in its original condition or packaging.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us within 7 days of receiving your order. We will arrange for a replacement or exchange at no additional cost to you.
  • Exchange Requests: If you wish to exchange a product for a different model or variation, please initiate the return process first. Once your return is processed, you can place a new order for the desired item.

5. Non-Returnable Items

Some products are not eligible for return, including:

  • Final Sale Items: Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Damaged Products: Products that have been damaged due to misuse, neglect, or unauthorized repairs are not eligible for return or exchange.
  • Gift Cards and Digital Products: Gift cards, software licenses, and other digital products are not eligible for return or refund.

6. Cancellations

If you wish to cancel an order, please contact us immediately. Orders can only be canceled before they are processed for shipping. Once an order is shipped, it cannot be canceled, and you will need to follow the return process outlined above.

7. Return Address

Please ensure that you ship the return to the address provided by our customer service team when you receive your RMA number. Do not send your return to any other address, as this may result in delays or the inability to process your return.

8. Contact Us

If you have any questions or need assistance with your return, please contact us:

Best Topics
Address: 2263 Godfrey Road, New York, United States
Phone: 212-541-8857
Email: [email protected]

By purchasing from Best Topics, you agree to our Return Policy. We are committed to providing the best service possible and ensuring you are satisfied with your shopping experience.

Thank you for choosing Best Topics!